Frequently Asked Questions

WHAT YOU NEED TO KNOW

SETTING UP FOR THE PARTY
MAKE SURE THERE ARE NO SHRUBS, TREES, BUSHES, OR A FENCE BLOCKING THE AREA. TREE BRANCHES SHOULD NOT BE IN THE BOUNCE HOUSE SPACE, SOME BOUNCERS ARE 20 FEET TALL. THE AREA SHOULD BE RELATIVELY FLAT. FOR SURFACES SUCH AS GRAVEL, DIRT, OR CEMENT PLEASE REQUEST A TARP. WE PROVIDE ELECTRIC CORDS BECAUSE IT NEEDS TO BE A 12- GAUGE CORD, MOST ORANGE CORDS ARE ONLY 16-GAUGE. IF A HIGHER GAUGE IS USED, THERE IS A POSSIBILITY OF A POWER FAILURE.

HOW LONG DOES IT TAKE TO SET UP?
THE BOUNCE HOUSE TAKES ABOUT 15 MINUTES TO SET-UP. WE DO HAVE MORE THAN ONE CUSTOMER AT A TIME, ESPECIALLY ON THE WEEKENDS. SOMETIMES WE WILL NEED TO DELIVER THE BOUNCER UP TO 3 HOURS BEFORE THE SCHEDULED TIME IF THERE IS A TIME CONFLICT. CUSTOMERS HAVE TO HAVE SOMEONE AT HOME WITH INSTRUCTIONS ON WHERE THE BOUNCE HOUSE SHOULD BE SET UP BEFORE THE PARTY. CUSTOMERS SHOULD CLEAR A PATH AND AREA FOR THE BOUNCE HOUSE THE NIGHT BEFORE THE PARTY. PLEASE MAKE SURE ALL ANIMAL DROPPINGS ARE CLEANED UP OR WE WILL HAVE TO CHARGE A CLEANING FEE FOR ANY THAT GET ON OUR EQUIPMENT. THIS WILL HELP REDUCE THE SET-UP TIME IMMENSELY. OUR WATERSLIDE DUE TO IT'S SIZE TAKES ABOUT 45 MINUTES TO SET UP. SLIP 'N' SLIDES AND OBSTACLE COURSES TAKE ABOUT 30 MINUTES TO SET UP.

WHAT HAPPENS WHEN IT RAINS OR THERE ARE HIGH WINDS?
WE RESERVE THE RIGHT TO CANCEL DUE TO RAIN OR HIGH WINDS. IT IS NOT SAFE FOR THE KIDS TO BE BOUNCING WHEN IT IS RAINING SINCE WE USE ELECTRICITY. IN ADDITION, IT DAMAGES OUR EQUIPMENT. YOU ARE WELCOME TO CANCEL YOUR RESERVATION IF THERE IS A CHANCE OF RAIN OR WINDS. WE KNOW YOU PUT A LOT OF TIME AND EFFORT INTO PLANNING YOUR PARTY BUT SAFETY IS OUR #1 PRIORITY! PLEASE HAVE A BACK-UP PLAN IF THIS OCCURS. NO BOUNCE HOUSE OR BLOWER IS RAIN-PROOF UNLESS SET UP INDOORS.

WHEN SHOULD I RESERVE A BOUNCE HOUSE?
PLEASE MAKE YOUR RESERVATION ON-LINE OR BY PHONE AT LEAST 1 WEEK AHEAD OF TIME. WE ACCEPT LAST MINUTE RESERVATIONS BUT REMEMBER YOUR CHOICES OF BOUNCERS WILL BE LIMITED. BOUNCE HOUSES ARE ON A FIRST-CALL, FIRST-SERVE BASIS. POPULAR BOUNCERS BOOK 1 MONTH IN ADVANCE SO REMEMBER THE EARLIER YOU BOOK, THE MORE CHOICES YOU HAVE TO CHOOSE FROM. WE WILL CONTACT YOU 1-2 DAYS BEFORE YOUR PARTY TO CONFIRM YOUR RESERVATION. WE WILL NEED THE OWNER OF THE PROPERTY (OVER THE AGE OF 21 ) TO READ AND SIGN OUR CONTRACT BEFORE WE CAN LEAVE. PAYMENT IS CASH OR CHECK (WITH ID) ON DELIVERY ONLY! PLEASE HAVE PAYMENT READY WHEN WE DELIVER AS WE HAVE OTHER PARTIES WAITING FOR US!

WHAT ARE THE BOUNCE HOUSE RULES

1. NO SHOES, FOOD, GUM CANDY, DRINKS

2. NO FLIPPING, WRESTLING OR FIGHTING

3. NO FACE PAINTS, PARTY POPPERS, COLORED STREAMERS OR SILLY STRING (PLEASE NOTE THESE PRODUCTS WILL CAUSE DAMAGE TO THE INFLATABLE THAT CANNOT BE REPAIRED)

4. NO SMOKING ON OR AROUND THE INFLATABLE

5. NO BARBEQUES AROUND THE INFLATABLE

6. NO PETS, TOYS OR SHARP INSTRUMENTS ON THE INFLATABLE AT ANYTIME

7. NO WATER ALLOWED ON ANY OF OUR UNITS EXCEPT DESIGNATED WATERSLIDES!!! ANY BOUNCERS UNITS PICKED UP WET WILL BE CHARGED AN ADDITIONAL $450.00 AT TIME OF PICK-UP (NO EXCEPTIONS). PLEASE BE CONSIDERATE OF RENTAL CUSTOMERS FOR THE FOLLOWING DAY.

AT TIME OF DELIVERY THERE WILL BE A LIST OF RULES ON THE RENTAL AGREEMENT THAT WILL BE LEFT WITH YOU.

WE WANT EVERYONE TO HAVE A FUN BUT SAFE PARTY!